Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to ship/postmark it back for a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it and must not show any signs of wear. The item should be accompanied with the original packaging and the receipt or proof of purchase. The Meaningful Co reserves the right to refuse a return on any items received back in unsatisfactory condition.

To start a return, you can contact us at info@themeaningfulco.com.au. Please note that returns will need to be sent to the following address: PO Box 776, Proserpine, QLD, 4800.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@themeaningfulco.com.au.

Damages and issues

All merchandise is inspected before packing and sending, however if for some reason your item arrives damaged, defective, or if you receive the wrong item, please email info@themeaningfulco.com.au within 72 hours of delivery with photos and your order number. Items received damaged will be handled on a case by case basis.

Exceptions / non-returnable items

Please note that we cannot accept returns for customised or personalised items. Please contact us at info@themeaningfulco.com.au if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge. Should you be interested in a different size or style, please return your item/s to us and simply purchase the new piece separately at www.themeaningfulco.com.au.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. If the complete order is returned the refund will include standard free delivery costs from The Meaningful Co to you. Expedited shipping methods are not refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@themeaningfulco.com.au.